Testimonials
“I just want to say thank you so much for personally looking after obtaining a great mortgage rate for the mortgage I used to finance my purchase and for the expeditious manner in which you handled the transaction. I’m a real estate lawyer and am aware of the importance of timing and efficiency in handling real estate transactions. I forwarded my mortgage application to you because of the excellent service you provided to clients who I referred to you. Their comments to me were that you were professional, efficient, polite and knowledgeable. I appreciate the pressure under which you work and it is always nice to be able to rely on a professional to do an outstanding job without worrying that something will slip between the cracks”.
Duff Waddell, Real Estate Lawyer – Vancouver, BC
“Getting a pre-approved mortgage from Synergy enabled us to save $12,152. Other lenders could only offer us a 60 day interest rate guarantee, but Chana was able to guarantee an even lower rate for 120 days. While the interest rates were rising, we were protected from the higher rates right up until our transaction completed. Chana also gave us a great tip for saving a further $32,972 over the life of our mortgage! Thank you Chana for making this whole process so simple and saving us so much money!”
Kalle Radage – Vancouver, BC
“My wife and I were able to buy our home with no money down thanks to Synergy Mortgage. In the past Chana has also helped us finance two other properties. Initially our own bank and even other brokers were unable to help us because I am self employed. We called Chana and she immediately offered us several options to choose from. She faxed us our approval confirming a very low interest rate, and she made sure all conditions were satisfied so we could proceed with confidence. Thank you and your team for all of your help!”
Jason Netherton – Kelowna, BC
“My husband and I recently arranged a mortgage with Ms. Charach. Despite our initial trepidation the whole process proved to be easy and painless. We will certainly recommend Ms. Charach’s service to others”.
Sharon Bental – West Vancouver, BC
“As far as doing business with you I can tell you that I am very impressed with your service and the results you achieved for me on my mortgage. You were diligent in ensuring the lowest possible rate and I know this because I also double checked. You and your staff were always very professional and the service was excellent. I always got answers in a timely manner and no detail was over looked. It was a pleasure to deal with you Chana and I have referred my friends to you and will use you again in the future. The financing of my home was a pleasure as a result of working with you”.
Tim Mackie – Maple Ridge, BC
“I didn’t know the first thing about mortgages or how to get one. Chana led me through the entire process, from start to finish, and explained everything to me in terms I could understand. And she was able to get me the best rate possible on my mortgage. I wouldn’t want to do my mortgage with anyone else.”
Emma Lee – Burnaby, BC
“For a first time buyer you have made this such an easy process for me. I’m not sure that I would have been successful without your guidance and advice. This is the only way to go as far as I am concerned. I felt nothing but trust as soon as I spoke with you. I most definitely will be passing your name along to others, that’s for sure”.
Suzanne Fox – Burnaby, BC
“Meeting the challenges of finding an optimal mortgage package that suits ones needs is not easy. We hear so much about prime rates, long term variables, term duration and a plethora of other financial jargon encountered for the most part for the first time. Chana professionally guided one through this maze and found the light for us in finding us the best package for our needs. After that there was after service communication in email updates. I would recommend Chana for you if you need the right solution”.
Clinton Lee – Vancouver, BC
“Chana has been attentive, and provided excellent professional advice for my first mortgage experience. She has made what I thought would be an exhaustive process, a breeze”.
Kim Anderson – Vancouver, BC
“We are pleased to thank you in writing for the excellent customer service you have been providing us. As a client with English as a second language, your patience and understanding in explaining the technicalities of negotiating a mortgage has been extremely professional and greatly appreciated! You have always responded quickly to all calls we have made to you, which in the last year of constant interest rate changes, timeliness was paramount in our communications. We place trust in your solid and vast knowledge of mortgage matters and financing. Once again, we want to thank you for continually providing us with current and up to date mortgage information. It allows us to make constructive decisions on our mortgage matters. We would be happy to strongly recommend your services to anyone looking into starting a mortgage”.
Kim Osbourne – Vancouver, BC
“I always expected that getting a mortgage would be a scary and complicated process. But with our mortgage broker, Chana Charach, everything was clear and straight forward. Every question was answered immediately and we were guided through every step–so we never felt lost or overwhelmed. I can’t believe how easy it was to get a mortgage! Why wouldn’t everyone choose a mortgage broker? I am so thankful that this major new step in my family’s life was made that much easier with the help of Chana. Thanks to Dorothy as well for making this stressful complicated house-buying process so painless!”
Kamala Todd – Vancouver, BC
“My husband and I were in the market for a mortgage and had been checking with the various banks in our hometown of Peterborough, Ontario. The rates were not as attractive as I’d hoped. My sister in Vancouver, B.C. suggested I contact Chana Fay Charach in Vancouver. They had bought a house the year before through Synergy Mortgage and were extremely happy with the service they had received. To our surprise the mortgage terms that Synergy Mortgage had to offer were far superior to that of any of the local banks and mortgage lenders. We simply emailed Chana who was quick to telephone us back. There were no trips to their office and no expensive telephone bills as everything was done via the internet. It was shocking to learn that a company 3,000 miles from my home could save me so much money and also be quick, efficient as well as friendly. I will definitely recommend this company to anyone wanting to obtain a mortgage”.
Matt & Patti Drysdale – Peterborough, ON
“I have been working with Chana Fay Charach and her team at Synergy Mortgage for over two years now. During that time Synergy has secured four mortgages for me. Three of those were for investment purposes. From my point of view the team epitomizes good customer service. Not only have they gotten me excellent rates but they have stayed on top of all the details involved with purchasing real estate. Whenever I need to talk to someone I get a response almost immediately and during one of the offers to purchase Chana actually assisted me with some details of the offer I wasn’t entirely sure about. I would highly recommend Synergy Mortgage to anyone who appreciates efficiency, knowledgeable staff and high quality service.”
Gail Keary – New Westminster, BC
“As a first time homebuyer, I expected the experience to be overwhelming and stressful but thanks to the great team at Synergy Mortgage, it was far from it. They were endlessly patient with my questions and concerns and made the whole process smooth and easy. I would highly recommend them.”
Tara Walsh – North Vancouver, BC
“Synergy Mortgage did a great job on securing my mortgage. They found a competitive rate with great terms. I work long hours, but I was still able to do everything via phone and fax. Thanks Synergy!”
Tony Yau – Vancouver, BC
“We settled in quickly and are enjoying our new home immensely. Thank you for all your help, explanations and hand-holding (when we needed it) along the way. You made the daunting task of buying a first home smooth, easy and not-so-scary after all”.
Alain Joyal & Steven R. Dang – Burnaby, BC
“Chana and her team at Synergy worked very efficiently and effectively on our behalf, finding us the best possible mortgage deal available when we were looking for our Vancouver condo. We really appreciated that all of our questions were answered patiently and thoroughly, especially since we were negotiating from Quebec where the systems are very different than in BC. Chana worked very effectively with our real estate agent too, which saved us time and trouble. Her referrals (lawyers, insurance agents) were very valuable. We did not know any professionals in BC and we received very high quality of work from these other professionals as well. We were very pleased with the service received, and will not hesitate to recommend her and her team to anyone else we meet who might require mortgage brokerage services.”
Michael Kelly – Vancouver, BC
“Chana and Dorothy, thank you very much for facilitating our mortgage approval in such a quick and painless manner. Looking forward to work with you in the future and we will certainly recommend you to our friends who are looking for a mortgage! Cheers!”
Nick & Geraldine Serreqi – Vancouver, BC
“I am so thrilled with Synergy Mortgage! Being new to Canada and not even knowing the area left me in the cold when I found a house in the West End that I knew I wanted. My realtor told me to call Synergy and since I was from the USA. I had no idea if they would even talk to a “foreigner”. Not only were they gracious and reassuring that they could help me, but I found myself qualified in a couple of days and they took care of all the details through faxes and email; I was free to put it into their hands and be worry free. Well, as I type this I am sitting in my lovely new suite in the West End and am still worry free thanks to this wonderful mortgage company. Did I forget to mention they got me a “killer rate”! I would not turn to any other company; what for, when you already have the best!”
Shirley Kelley – San Francisco, CA
“Chana and Dorothy have been a great help to us in the past few months. Their services included getting our mortgage pre-approved, working out the best mortgage plan and holding the best rate. They were even able to assist us on our line of credit. I will surely refer Synergy Mortgage Professionals to anyone I know for mortgage financing needs.”
Eddy Lai & Alice Chung – Richmond, BC
“We have had the pleasure of working with Chana Fay Charach during the purchase of two houses. Through our recommendation, she has also been the mortgage broker for two of our friends. She is great at convincing a variety of lenders that we are desirable customers, and this has led us to getting better rates and products than our local branch can offer. She also responds quickly with written pre-approvals that keep us up to date on the lowest rates and what we need to qualify. She makes getting a good mortgage fast and simple. We are very grateful to Chana because she has been steadfastly committed to us and she makes all the different elements come together in an almost miraculous way.”
Madeline Hope & Dean Mercer – Vancouver, BC
“I wanted to thank Chana and her team for handling our mortgage. I was impressed with both their efficiency and organization. They were able to work with our very short timelines and deliver on their promise to help us meet our closing date. Their ability to line up a solicitor and to quickly book an appraisal was most appreciated. I would use Synergy Mortgage again in the future and would have no hesitation recommending them to family and friends.”
Darryl Malby – Vancouver, BC
“As a first time home buyer, things seem a bit overwhelming at times when it comes to all the processes and for me I wasn’t even sure where to start. A friend referred me to Synergy Mortgage and told me about the excellent service he received when purchasing his home and applying for his mortgage. I gave Chana and Dorothy a call and from the first phone call I felt at ease. They were fast, efficient and extremely patient and knowledgeable with all the many, many questions I asked. I feel they made the time for me, and never seemed to busy to help. I now have a new home, a good set up for my mortgage and it was all done so easily. I will most definitely call them again for assistance should I need it again, and without hesitation I will refer friends or family to them. Thanks Chana and Dorothy for all your help!”
Candace Bucholtz – Vancouver, BC
“Negotiating a new home purchase is stressful, but the easiest part for me has been securing my mortgage through Synergy. Although the completion date and conditions changed numerous times, Synergy had been very responsive and informative, helping me to negotiate my way through the process, and ensuring that I had the best rates and terms available.”
Lee Pederson – Vancouver, BC
“With so many things to think about while buying a new home I thought it might be simplest to arrange a mortgage with the bank where I have all of my accounts. However, even though my bank would give me a fairly competitive rate, I chose to arrange my mortgage through Synergy. The team kept us informed weekly regarding expected mortgage rate changes, I never received any on-going updates from any other mortgage advisor that I spoke with other than mere advertising. Throughout the process the team at Synergy was helpful with the many questions that I had as well as walking us through the process of getting our conditions met in order to get our paperwork together. So far, this has been the most stress-free aspect of our first time home buying. Thank you!”
Kathleen Robertson and Craig Sims – Vancouver, BC
“Thank you for providing exceptional service in coordinating our mortgage. As a first-time home buyer, you provided me with all the information to easily acquire a mortgage. You were timely in response, thorough in paper work, and kind enough to follow up on all the required details. I will recommend Synergy Mortgage and Dorothy DeCotiis to anyone looking for a mortgage.”
Stefano Aondio – Vancouver, BC
“Thanks so much, Dorothy & Chana, for all your help getting the mortgage put in place for me. I am so grateful that you handled all of the details so seamlessly – and so patiently with me. It was the one element of my divorce settlement that I didn’t have to worry about! Although I hope not to have to get a new mortgage anytime soon, I will absolutely call on you and Synergy again when the time comes for me to move. And of course, I will recommend you to all of my friends! Thanks, too, for the lovely gifts! What a surprise… I should be sending you a gift!!”
Donna Barker, Vancouver, BC
“I’d like to take this opportunity to thank Synergy Mortgage Professionals, in particular Dorothy DeCotiis, for her friendly, professional and efficient help with my mortgage. Not only did she take excellent care of my mortgage needs for my recent downtown Vancouver condo purchase, she was also just as warm and friendly to me when I decided not to remove my subjects on another purchase some months ago, one that she had worked equally hard on. Her expertise was invaluable and she managed to get me the best mortgage rate possible. I would never hesitate to recommend Synergy Mortgage Professionals.”
Helene Barton, Vancouver, BC
“Synergy was very helpful when we bought our investment property. They provided a variety of options, from length of term to interest rate, so we could chose the one that made the most sense financially. I would highly recommend them!”
Danielle Michael & Nick Rockel – Vancouver, BC
“Synergy was wonderful in getting my mortgage approved in a very tight one week timeframe. The mortgage is what I was looking for and suited my needs. Thanks again for the advice and assistance. I will be sure to recommend Synergy without hesitation.”
Robert Napoli and Kristen Anderson – Vancouver, BC
“Scott and I wanted to thank Synergy Mortgage for all the work they did for us during this process of refinancing our home. They made the whole thing as stress free as it could be and we are very appreciative of that. When we do find our vacation property, Synergy Mortgage will definitely be our first call. Thank you again for all your help!”
Danielle and Scott Wilson – Calgary, AB
“My husband and I would like to thank Chana, Dorothy and all the Synergy Mortgage team immensely for their dedication, patience and professionalism during the purchase of our first home. They worked above and beyond the “call of duty” to assure our pre-approval as well as our final approval and all corresponding transactions were completed in an efficient and easy to understand manner. We would both be thrilled to recommend this excellent service to future home buyers.”
Patricia Calvo and Abel Milanes – Vancouver, BC
“Thank you and the whole team at Synergy Mortgage Professionals Inc. for all of your help in finding us a mortgage for our property purchase. Everyone at Synergy has made the complicated process of purchasing a property as a first time buyer so much easier. The team’s fast action and dedication has helped us secure a mortgage at a great rate and saved us thousands of dollars. The entire team is so warm and kind that I feel like I was working with a bunch of friends. Thank you again for all of your help. We will recommend Synergy Mortgage and will definitely use you again on future property purchases. A job well done!!”
Lance Hunt – Vancouver, BC
“You could not ask for better aid and cheerful guidance through the maze of getting a mortgage. Chana and Dorothy, indeed, live up to their slogan, Mortgages Made Simple.”
Alice Bush – New Westminster, BC
”I would like to take this opportunity to thank the Synergy Mortgage Team for the outstanding customer service they provided during the refinancing of my apartment. Due to the circumstances at hand, I did not have much time to find an institution which would best suit my needs. I did however phone Scotia Bank directly as the re-mortgage Synergy processed for me in May 2006 had been through them. After waiting one day and not hearing back from anyone at Scotia Bank I had Synergy start the process for my re-mortgage. By the end of that day Synergy had already sent via email most of the documents needed to finalize the mortgage and I was well on my way collecting the remaining documents in order to complete the list of outstanding conditions. Their quick and efficient customer service was greatly appreciated and made an otherwise stressful situation quite manageable. Thank you to Synergy again for your help and professionalism.”
Ellenor Thys – North Vancouver, BC
“While sitting around waiting for my current mortgage company to let me know about my renewal, I was contacted by Synergy Mortgage to let me know that they could probably save me money on my mortgage. I had my doubts, after all I had been a customer of my current company and surely they would offer me their best rates. The professional at Synergy explained my options and even suggested I contact my current company because she had been given a great offer by them for new customers. When I called my current company and asked for the deal they told me it was only for new customers only. Even after I told them I would move my mortgage, they did not change their mind. Synergy was able to get me a better deal than I currently had, did it quickly with no fuss and everything went through smooth and easy. I want to thank Synergy Mortgage for the professionalism shown by and for saving me money on my mortgage.”
Phil & Dianne Heard – Port Moody, BC
“I had the great fortune to work with Dorothy and Chana to arrange my very first mortgage. I experienced such professional and competent one-on-one care that the whole process became a joyful one instead of a stressful one. I would highly recommend Synergy Mortgage to anyone interested in having their mortgage options explained thoroughly and progress smoothly.”
Jillian Mooney – Vancouver, BC
“The folks at Synergy were a real pleasure to work with. They constantly updated me with new rates from different lenders and really seem to have their finger on the pulse of what different banks had to offer.”
Leo Stocco – Vancouver, BC
“A big THANK YOU to Chana and Dorothy. Please know that we appreciated and were very impressed with your service during out recent real estate purchase. Everything was taken care of very efficiently and quickly! We will certainly recommend you to our friends, family and neighbors. Actually, I have given your name and number to a co-worker, as her mortgage is coming up for renewal in August. If we ever decide to make another purchase (the thought of moving isn’t too appealing though!!!) we will certainly be giving you a call.”
Kris & Rich Belliveau – North Vancouver, BC
“Thanks to the Synergy Mortgage team for all your advice and helping us through this complex and somewhat daunting task. You’ve been a great support and fountain of knowledge for us first time home buyers. We will happily recommend you to all our friends and family!”
Amy Reid & Joel Dickie – Vancouver, BC
“The extremely efficient and personal service I received from Synergy Mortgage was nothing short of excellent. I felt like I had someone in my corner with me through the whole process and all I had to do was worry about was finding the right property – everything else was taken care of! I would not hesitate to refer you to others interested in obtaining a mortgage.”
Sherry Shea, – Vancouver, BC
“The Synergy Mortgage Team had a significant positive role in this process (especially Dorothy DeCotiis, who was very helpful and deserved to be mentioned by name) and I would like to use this opportunity and thank you for all good work you did for us. We believe you deserve a honest customer feedback regards the services you gave us. After all, we were very satisfied with our decision to go with you rather then our bank’s “mortgage specialist”. You were beating them in all areas. Here is the prioritized list of major areas you had excelled:
- had your ears fully open for our questions and we felt we had been heard (very important for somebody who at the beginning often doesn’t even know what to ask)
- offered very competitive mortgage interest rates
- offered same day property checks of the watch-lists (saved us from buying one bad property, a huge advantage, a bank was very slow to respond with this)
- responded swiftly and more adequately, provided accurate information
We are sure we forgot some of the good things you did, still hoping this feedback would be useful to you and your team and will help you getting done more successful jobs like ours. Keep up the good work.”
Aleksandra and Dragan Misina – Vancouver BC
“I want to thank Synergy Mortgage for their wonderful assistance throughout this mortgage process. They have done your utmost to make it possible for my family to remain in our home. All steps were handled with great care. They promptly returned phone calls, they were always clear about documentation details, and they were incredibly helpful w89th the appraisal and new information regarding how much accessible funds might be available. This whole process was very smooth including the signing procedure with the lawyer, the communication around the insurance policy, and the disbursement of funds. Everyone in the journey was really helpful, kind, and respectful. The greatest comfort for me is that my mortgage is possible to maintain and I can provide stability in residence for my daughters so we do not need to move again. Thank you from my heart. Mortgage business transactions in totality have never been so easy or compassionately handled,”
Janice Cramer – Vancouver, BC
“I want to thank the Synergy Mortgage team for completely satisfying my needs to attain a mortgage that was right for me. I couldn’t be happier with the service which was very professional and accommodating. I will be inclined to pass on Synergy Mortgage as a referral to all friends and family in search of a mortgage.”
Travis Bell – Vancouver, BC
“When Synergy Mortgage states “Mortgages Made Simple” they mean what they say. I found them very responsive to my needs and the timing of those needs. Mortgage pre-approval was very swift and the formal mortgage approval steps went seamlessly. They were right there to answer my questions and concerns; not once did I feel there were undue delays. I’m very pleased and would not hesitate to recommend them.”
Linda Barry – Victoria, BC
“Thank you to the team at Synergy Mortgage. Your company definitely lives up to its slogan of “Mortgages Made Simple”!”
Jerilyn Lee – Vancouver, BC
“Looking into buying a new house and getting the best mortgage possible, there was no doubt that we would select Chana Charach and Synergy Mortgage to handle all of our mortgage details. Along the way of our house being built, both Chana and Dorothy were always there to answer questions and provide their expert advice, which greatly helped us in the day to day events as well as the stress related to buying a new home. We would recommend Synergy Mortgage to each and all of our friends and would encourage anyone else looking to find a good and trust worthy Mortgage Broker to choose them. Thanks for all of your help.”
Casey Souter and Kama Tolan-Souter – Surrey, BC
“Thanks very much to the Synergy Mortgage Team for your work over the past few weeks. I’m sure that I speak for our entire group when I say that we have been very happy with the service we have received from you and the rest of the VERICO office, and will not hesitate to recommend you folks to others in the future.”
Don Syroishka – Vancouver, BC
“We want to thank you for your extremely professional and efficient service in securing us a mortgage at a competitive rate. You made what we had thought was a rather overwhelming and complicated process run extremely smoothly and complete in record time. Your assistance was much appreciated.”
Tracy Brennand & Kim Pinnington – North Vancouver, BC
“I wanted to say that the service was so painless, it was so smooth and you really cared about everything and never lost your patience with me for which I am so grateful. I know I had so many questions being a first time buyer, I had no clue, but you explained and took care of me so well that I am very impressed with the service of synergy and will always recommend you to all my friends and family. Thanks a million for all your help”
Sunita Jangra- Vancouver BC.
